Refund & Returns

We offer a 14-day return policy, starting from the day your item is delivered. To be eligible, your item must be unworn, unused, with tags attached, and in its original packaging. Proof of purchase is required.

Email us at thesplitclub@gmail.com with your order number and the item(s) you'd like to return. We'll get back to you with instructions and a return shipping label. Items sent back without first requesting a return may not be accepted.

The following are not eligible for return or refund:

• Custom or personalized products
• Sale items and gift cards
• Perishable goods (food, flowers, plants)
• Personal care items (beauty products)
• Hazardous materials, flammable liquids or gases

Please inspect your order as soon as it arrives. If an item is defective, damaged, or you received the wrong item, contact us immediately at thesplitclub@gmail.com with a photo of the issue so we can make it right — no need to pay for return shipping in this case.

The fastest way to get a different size or item is to return what you have and place a new order for the replacement once your return is approved.

Once we receive and inspect your return, we'll let you know if it's been approved. Approved refunds are issued to your original payment method within 14 business days. Depending on your bank or card issuer, it may take a little longer for the refund to show up on your statement.

For anything about a return, exchange or refund that isn't covered here, reach out at thesplitclub@gmail.com.