Question 1

How long does shipping take?

Accepted Answer

Worldwide: 2-3 weeks. USA: 1-2 weeks.

Question 2

Do you offer expedited shipping?

Accepted Answer

Our team ships as fast as possible, usually within 24-48 hours of handling. Delivery speed depends on your location and carrier.

Question 3

Can I return an item?

Accepted Answer

Yes! We have a 14-day return policy. Your item must be unworn, unused, with tags, and in its original packaging. Proof of purchase is required.

Question 4

How do I start a return?

Accepted Answer

Contact us at thesplitclub@gmail.com. We'll provide instructions and a return shipping label.

Question 5

Are there any items that cannot be returned?

Accepted Answer

Custom products (personalized orders), sale items and gift cards, perishable goods (food, flowers, plants), personal care items (beauty products), and hazardous materials, flammable liquids, or gases.

Question 6

How long does it take to get a refund?

Accepted Answer

Once your return is approved, refunds are issued to your original payment method within 14 business days.

Question 7

What if my item is damaged or incorrect?

Accepted Answer

Contact us immediately at thesplitclub@gmail.com so we can make it right.

Question 8

Can I exchange an item?

Accepted Answer

Yes! The fastest way is to return your current item and place a new order for the replacement.

Question 9

How do I contact The Splitt Club?

Accepted Answer

For any questions, reach out at thesplitclub@gmail.com.

FAQs